Formation- Support Feature
Formation- Support Feature
Effortlessly build and backtest trading algorithms without writing code.
Effortlessly build and backtest trading algorithms without writing code.
Formation
Formation
Client
Client
UI/UX Design, UX Research
UI/UX Design, UX Research
Services
Services
2024
2024
Year
Year
Overview
Overview
Traditional algorithmic trading requires technical and financial expertise, making it inaccessible and expensive for many aspiring traders. Additionally, manual trading is time-consuming and prone to human error, limiting efficiency.
A no-code algorithmic trading platform democratizes access by enabling users to create and implement automated strategies without technical knowledge.
The support screen was designed with utmost user satisfaction in mind, providing a safe and accessible space for users to report issues and receive solutions. Additionally, it allows users to suggest new features or updates, enhancing overall user experience and engagement.
Traditional algorithmic trading requires technical and financial expertise, making it inaccessible and expensive for many aspiring traders. Additionally, manual trading is time-consuming and prone to human error, limiting efficiency.
A no-code algorithmic trading platform democratizes access by enabling users to create and implement automated strategies without technical knowledge.
The support screen was designed with utmost user satisfaction in mind, providing a safe and accessible space for users to report issues and receive solutions. Additionally, it allows users to suggest new features or updates, enhancing overall user experience and engagement.
User Experiences Designed
User Experiences Designed
Chatbot - for users to speak to a support chatbot and also have the option of switching to human assistance.
Product Feature Suggestion - where users can suggest new feature or updates they would like to have on the platform.
Chatbot - for users to speak to a support chatbot and also have the option of switching to human assistance.
Product Feature Suggestion - where users can suggest new feature or updates they would like to have on the platform.
Design Goals
Design Goals
Focus on the user flow and make the journey to getting help as painless as possible.
Create a minimalistic design which enhances intuitiveness for the user.
Focus on the user flow and make the journey to getting help as painless as possible.
Create a minimalistic design which enhances intuitiveness for the user.
Self Service / Chatbot
Self Service / Chatbot
Chat with a Chatbot to get issues fixed. You get to switch to human support if the bot can't help. There is an option to use most common topics as a conversation starter.
User can also access guides from screen either by using most common topic pills or switching tabs.
Chat with a Chatbot to get issues fixed. You get to switch to human support if the bot can't help. There is an option to use most common topics as a conversation starter.
User can also access guides from screen either by using most common topic pills or switching tabs.
Product Feature Suggestion
Product Feature Suggestion
Users can suggest features or updates that they would like to have on the platform. They can add images/screenshots together with a description.
Users can suggest features or updates that they would like to have on the platform. They can add images/screenshots together with a description.
All Suggestions
All Suggestions
See all suggestions from other users with the option to filter by product section or status of the suggestion.
See all suggestions from other users with the option to filter by product section or status of the suggestion.
Suggestion Status
Suggestion Status
Suggestions go through three stages, Reviewing, In Progress, and Implemented, and users can see the status of all suggestions or only theirs.
Suggestions go through three stages, Reviewing, In Progress, and Implemented, and users can see the status of all suggestions or only theirs.
KPI's for this Solution
KPI's for this Solution
The success of this feature will be determined when:
The client uses the user's product feature suggestions to improve the experience of the platform so well that the amount of users contacting support for help reduces.
The success of this feature will be determined when:
The client uses the user's product feature suggestions to improve the experience of the platform so well that the amount of users contacting support for help reduces.
Related works
Related works
Projects
Projects
© 2024
© 2024
© 2024